We are a charity, so in some circumstances we need to recover costs from adjustments and cancellations, you'll find all of the detail below.
Our terms and conditions
Booking
We'll send you a provisional booking email with your school’s schedule for the day, price per pupil and a quote for the visit including VAT.
We ask that you confirm your booking within 7 days of receiving this provisional booking email. Please include the billing address if it's different from the school address. If you're a school or other education establishment, you'll need to provide a PO number and confirm your final numbers, no later than 30 days before your booked visit. We'll then invoice you after the visit.
We reserve the right to cancel your booking if we don't receive confirmation within 7 days.
Payment
If you're a UK based formal education establishment (nursery, primary or secondary school, tertiary, and higher education), and make a booking more than 30 days in advance, you have the option to pay via invoice. This'll be issued after your visit and is payable within 30 days.
If you make a booking less than 30 days in advance or are not a formal education establishment, then payment will need to be made by credit/debit card or by BACS within 7 days of confirming your booking.
Unfortunately, we're not able to accept payment by cheque.
Amendments to bookings
If you need to add adults or children to your booking after you've confirmed your booking, please let us know at least 7 working days in advance of your visit as some workshops and shows do have a capacity cap.
If you're paying by credit card, we'll need immediate payment at the time of adjustment for adding additional numbers.
Please note we're not able to issue refunds or adjustments to numbers within 30 days of the confirmed date of your visit, this includes non-attendance on the day.
Amending your booking
If you need to amend the date of your visit, please notify us 30 days in advance of your booking and we'll do our best to find a suitable alternative date. If this isn't possible, or you've contacted us within 30 days of your visit, our cancellation policy will be applied (see below).
Changing activities or Planetarium shows
Please notify us 30 days in advance of your booking if you wish to make amendments to your activities or remove any activities.
We'll always try to find alternative activities for your visit, but these are subject to availability.
If we're not able to offer an alternative activity, the original booking will remain in place.
We're unable to amend activities within 30 days of your visit.
If you have prepaid for your visit, a £25 admin charge will be applied for amendments to your booking.
Cancellations
Bookings cancelled in advance of 30 days of your visit will not incur a charge unless you have pre-paid, at which point they will be charged a £25 admin charge.
Bookings cancelled less than 30 days and up to 7 days in advance of your booking will be charged at 50% of the booking value. This includes all booked activities (admission, workshops, theme days, shows and Planetarium bookings).
Bookings cancelled less than 7 days in advance of your booking will be non-refundable and you will be liable for 100% of the cost.
We The Curious is not responsible for cancellation of coaches or reduced numbers able to attend the booking.
Cancellation of booking due to venue closure
In instances of unforeseen closure of the venue such as adverse weather conditions, we'll contact you to arrange an alternative time and date for your visit.
If we can't arrange an alternative date, we'll issue a refund of the amount paid for the booking (minus any discounts that were applied) back to you.
Cancellation of booked activities.
In the event of your prebooked activity or Planetarium show having to be cancelled on the day of your visit, we'll try to supply an alternative workshop or suitable activity or the next available show.
If this isn't possible, we'll refund the booked activity (minus any discounts that were applied).
Late arrival
If your group is running late, please contact the bookings team as soon as possible (call us on 0117 915 1000), and let them know your new estimated arrival time.
While we'll do all we can to accommodate school groups who are delayed due to transport, it's not always possible to reschedule workshops and Planetarium shows for groups who arrive late. Schools will remain liable for the cost if they miss a charged-for activity.
Adult child ratio
School bookings must be correctly supervised by teacher/ teaching assistant at the following ratios
Stage Adult to child ratio
Nursery and EYFS greater than 1 adult to every 6 children, suggested 1 Adult to every 3 children
KS1: Years 1 to 2 1 adult to every 6 children
KS2: Years 3 1 adult to every 6 children
KS2: Years 4-6 1 adult to every 10-15 children
KS3-KS5: Years 7 to 13 1 adult to every 15-20 children
Lab based workshops 1 adult to every 8 children for KS2 & KS3, or 2 adults for KS4+
Discounts and promotions
Unless specified, discounts and promotions cannot be used in conjunction with education bookings. This includes adult, junior and group memberships, the benefits of which are excluded from education bookings.
Personal belongings
We cannot accept responsibility for valuables or other belongings.
Teachers planning visits
All teachers are entitled to a free planning visit once you've made and confirmed a booking with us. This includes up to 4 tickets, that you can use during this visit for either your colleagues or partner and children.
Teacher planning visits are pre-booked only (please book at least 2 working days in advance) and are subject to availability. We apologise but we aren't able to accommodate walk up visits.
To book your visit please email education.bookings@wethecurious.org with your school email address and the details of the booking reference number.