Introduction
By entering into a membership agreement with We The Curious Limited (We The Curious) you accept these Membership Terms and Conditions.
Advanced bookings and entry to the venue are governed by our Booking terms and conditions which can be accessed here - View booking terms and conditions
Membership validity and Use
We The Curious memberships are valid for one year from the date of purchase.
Paid in full memberships will automatically expire the day before the anniversary of purchase unless they are renewed.
Direct Debit memberships will automatically renew on expiry unless you notify us that you do not wish to renew 2 weeks prior to the renewal date – please see section 6 for further details.
Memberships are held by the primary account holder. Memberships are non-transferable and you may be asked to show ID when you visit. All bookings must be made by the primary account holder and may only be used for those individuals for whom the membership was purchased.
Under 12s - Children under the age of 12 years must be accompanied by an adult throughout the venue. If the adult isn’t included in the membership, a separate Day Ticket will need to be purchased for them.
We strongly recommend that when purchasing a membership for a Child under 12 you purchase a joint membership and include an adult, as this will save you money in the long run.
Membership benefits
Membership with We The Curious gives you:
Year-round access to We The Curious – as long as we’re not fully booked or hosting a ticketed event. Please check our website for details of ticketed events.
50% off Planetarium Shows
Monthly Members’ e-newsletter
The chance to contribute to We The Curious through workshops and surveys
We The Curious reserve the right to make reasonable changes to membership benefits. We will notify you by email of any changes a minimum of 1 month in advance of the change being implemented.
If the change detrimentally impacts your membership, you may cancel your membership by notifying us is writing prior to the change being implemented.
Visiting as a member - please book ahead
At peak times (including weekends and school holidays) We The Curious is often fully booked. If we're fully booked it won't be possible to gain access to We The Curious and we reserve the right to turn you away.
All members are advised to book ahead through our website or via our bookings team.
Concession memberships
If you receive any of the following, you may be eligible for a Concessionary Membership:
Housing benefit
Income Support
Job Seekers’ Allowance
Working Families Tax Credit
Carers Allowance
Universal Credit
Home educator.
Receipt of free school meals
Registered disabled
Student
Over 65s
Fees and payments
Payment of fees
Save for memberships cancelled during the 14 day cooling off period (see section 8 below), all membership payments, fees, and donations are non-refundable.
We The Curious are a charity (registered charity number 1049954). We do not receive any regular government funding and are heavily reliant on ticket income, membership and donations. All failed payments have a direct impact on our finances as a charity.
Members are responsible for ensuring membership fees are paid. A failure to complete payment when due will result in the suspension of access to We the Curious or closure of the membership account.
Amendments to fees
The cost of membership is reviewed annually and typically increases at each review. You will be notified by email or by letter of any increase in charges. Any increase in charges will only take effect on renewal of your membership.
Discounts and promotional offers
From time to time, We The Curious may offer discounts and promotions. If this is the case, separate Terms and Conditions will apply as regards eligibility for and the duration of the discount or promotion.
Discounts and promotions are not transferable between individuals. Discount and promotion codes can only be used once and cannot be used with any other offer. We the Curious reserves the right to withdraw or amend any discount or promotion without notice.
Types of Membership and Renewals
Paid in full memberships
This is when a single payment is made for 12 months membership. Unless, renewed, the membership will automatically expire after 12 months.
You can renew your membership online here. Please note we do not accept cheques as payment but if you are paying in full you can ask us to contact you by phone to take payment.
Direct Debit memberships
We the Curious offer two Direct Debit schemes:
- Annual - This is a single Direct Debit payment made each year. Your initial payment will be at the point of purchase and yearly thereafter until you cancel.
- Monthly - This is a monthly Direct Debit payment. The cost is spread over 12 equal monthly, consecutive payments. Payments will continue until your membership is cancelled.
Direct Debit cancellation - prior to renewal
We The Curious will contact you in writing 1 month prior to your membership renewal date and will inform you that your membership is about to renew.
If you would like to cancel your membership before it renews, simply email us 2 weeks before the renewal date at membership@wethecurious.org and we will cancel the renewal for you. Notification less than 2 weeks prior to the renewal date may result in a payment being taken.
Cancellation of memberships – cooling off period
Where your membership was purchased remotely or online, you have the right to cancel your membership during the 14 day period after the membership agreement is entered into (the cooling off period).
The right to cancel during the cooling off period will be lost if any part of the membership services are provided before the end of the cooling off period and you expressly requested that We The Curious provide those services, for example, by visiting We The Curious or the planetarium. If you have not used our services within the cooling off period, we will refund your membership fees within 14 days of receiving your cancellation request.
We regret that we will not be able to refund any annual or Direct Debit membership payments after the 14 day cooling off period.
Notification of cancellation within the colling off period may be made in any way that is convenient to you. This includes by email to membership@wethecurious.org or by post to We The Curious, One Millennium Square, Anchor Road, Bristol, BS1 5DB.
Requesting changes to membership packages
Please notify us of any changes to your membership requirements. Whilst we may be able to adapt your membership and increase the size of your group, we are unable to reduce memberships already paid for.
Any additional membership fees will be taken as a one-off payment and cannot be added to any existing payment schedule for Direct Debit members.